![]() ![]() Black screen = the URL needs to be https.White screen = the website does not allow embedding.(If the background is white in Mapmaker, your original background has likely been deleted.) Check the Mapmaker to make sure the background has not been deleted or resized.Hard refresh your browser (hold Shift key and press refresh button on browser).Disable any unnecessary browser extensions.Disable VPN/firewall or ask your IT to whitelist Gather.Turn on Quiet Mode (Ctrl/⌘+U) to limit your a/v connections.Check system settings and permissions (Macs) to allow screen recording, microphone, and camera.Close any other applications that use your mic or camera.Check browser settings and permissions to allow microphone and camera.Switch to Chrome if you are not using it already.The following is a checklist of steps to take: Audio/Video or Performance Issues We have a plethora of FAQs and articles that will walk you through detailed troubleshooting steps if you need help connecting to or using Gather. ![]()
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